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Successfully defuse intense situations with angry customers. Successfully defuse intense situations with angry customers. Successfully defuse intense situations with angry customers.
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Learn practical approaches for managing a customer's frustration, as well as your own. Learn practical approaches for managing a customer's frustration, as well as your own. Successfully defuse intense situations with angry customers.
Learn practical approaches for managing a customer's frustration, as well as your own.
This shows the customer that you're hearing them and that you care about their problem. This video is from our customer service elearning library, with courses online and in scorm format. Learn practical approaches for managing a customer's frustration, as well as your own. Learn practical approaches for managing a customer's frustration, as well as your own.
Learn practical approaches for managing a customer's frustration, as well as your own. Successfully defuse intense situations with angry customers. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can’t control. Nearly every customer service professional has encountered a livid customer.
Successfully defuse intense situations with angry customers.
Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
